Grievance Redressal

1. Raise a concern

Email info@aadharpay.org with the subject “Grievance – Aadhar Pay”. Explain the issue and include relevant transaction or enquiry references.

2. What to include

Provide your name, a reply email address, the date of the issue and a short description of the resolution you seek. Share only necessary information and never include passwords, OTPs or payment credentials.

3. Review and response

The company will need to confirm an acknowledgement process, response timelines and an escalation channel for each applicable service before this draft is adopted.

4. Escalation

If following up on an existing concern, quote the original email subject and reference. External escalation options depend on the service provider, issue and applicable framework and should be included in the final policy where relevant.

5. Details to finalise

The designated grievance officer’s name, office address, contact details, service-specific timelines and escalation routes must be supplied before publication of an approved policy.